Terms and Conditions

1. Who we are

Vukea ("Vukea", "we", "us", or "our") provides professional transportation reservation, dispatch, customer support, and ride coordination services through vukea.com, related web pages, applications, phone, SMS, WhatsApp, email, and internal operational tools.

Vukea operates as a transportation business serving passengers in New York City, New Jersey, airports, hotels, private addresses, and other permitted service areas. Transportation may be provided by Vukea, by authorized drivers, or by properly licensed and insured transportation partners, depending on the trip, location, vehicle type, and operational availability.

For trips subject to New York City Taxi and Limousine Commission ("TLC") requirements, drivers, vehicles, and/or affiliated bases must comply with applicable TLC rules and licensing requirements. Vukea's current TLC Base Number, where applicable, is B03591.

2. Acceptance of Terms

By using Vukea, submitting a reservation, making a payment, riding as a passenger, or using any Vukea driver or administrative tool, you confirm that you have read, understood, and agreed to these Terms.

If you do not agree with these Terms, you should not use Vukea or request transportation through our services.

3. Eligibility and account information

Passengers

• You must be at least 18 years old or have authorization from a parent, guardian, or responsible adult.
• You must provide accurate contact information, including your name, phone number, email address, pickup location, destination, and trip details.
• You are responsible for keeping your phone available before and during the trip so Vukea or the driver can contact you if needed.
• You must not create fake bookings, fraudulent payment attempts, or use another person's payment method without authorization.

Drivers and transportation partners

• Drivers must hold all licenses, permits, documents, insurance, and authorizations required for the transportation services they provide.
• Drivers and partners must keep required documents accurate, current, and available for review when requested.
• Drivers must comply with traffic laws, safety standards, TLC rules where applicable, and Vukea's operational requirements.

4. Bookings and transportation services

A reservation is not fully confirmed until Vukea accepts the booking, payment or payment authorization is successfully completed, and Vukea sends a confirmation by email, SMS, WhatsApp, in-app message, or another official communication channel.

When you create a booking, you are responsible for reviewing all details before payment, including date, time, pickup location, destination, passenger count, luggage count, vehicle type, flight number, return trip details, and any special requests.

Vukea may contact you to confirm, correct, or clarify trip details. If required information is missing or inaccurate, the ride may be delayed, modified, cancelled, or subject to additional charges.

5. Pricing, payments, holds, and fees

The price shown before booking is based on the information provided at the time of reservation. Pricing may consider distance, estimated duration, vehicle type, passenger and luggage count, pickup time, airport service, demand, promotions, tolls, fees, wait time, and other operational factors.

By booking with Vukea, you authorize Vukea and its payment processors to charge or authorize your selected payment method for the trip price, tips, tolls, parking, airport fees, wait time, cleaning fees, damage fees, cancellation fees, no-show fees, and any other charges that apply to your reservation.

Vukea uses third-party payment processors and does not store your full card number on its servers. Payment processing is subject to the payment processor's own terms, security rules, and approval process.

If a payment is declined, disputed, reversed, or cannot be authorized, Vukea may cancel the booking, request an alternate payment method, or suspend access to future bookings until the balance is resolved.

6. Cancellations, no-shows, and refunds

Cancellation and no-show charges may apply depending on the timing of the cancellation, vehicle dispatch, driver arrival, airport pickup requirements, and other trip circumstances. Any applicable policy may be displayed during booking, in your confirmation message, or communicated by Vukea support.

A passenger may be considered a no-show if the driver arrives at the pickup location and the passenger is not available, does not respond to reasonable contact attempts, provides incorrect pickup information, or fails to appear within the applicable waiting period.

Refunds, if approved, may take several business days to appear depending on the card issuer, bank, and payment processor. Processing times are outside Vukea's control.

7. Passenger responsibilities

Passengers agree to:

• Treat drivers, staff, and other passengers with respect.
• Use seat belts and follow applicable safety laws.
• Provide safe, legal, and accurate pickup and drop-off locations.
• Be ready at the scheduled pickup time and stay reachable by phone.
• Not smoke, vape, drink alcohol, use illegal substances, or carry prohibited items in the vehicle.
• Not damage, soil, threaten, harass, discriminate against, or endanger any driver, vehicle, or passenger.
• Supervise minors, pets, service animals, luggage, and personal belongings.

Vukea may refuse, cancel, or end service when conduct creates a safety risk, violates these Terms, violates law, or interferes with the driver's ability to operate the vehicle safely.

8. Driver and vehicle standards

Drivers and transportation partners must maintain professional conduct, comply with applicable licensing and insurance requirements, operate vehicles safely, and follow Vukea's dispatch and service standards.

• Drivers must not drive under the influence of alcohol, drugs, or any substance that impairs driving.
• Vehicles must be maintained in safe operating condition and meet applicable inspection requirements.
• Drivers must respect passenger privacy, belongings, and trip information.
• Drivers may not demand unauthorized cash payments or change the agreed fare without Vukea approval.

9. Airport pickups, wait time, and luggage

For airport trips, passengers should provide accurate flight information, terminal details when available, and a reachable phone number. Flight tracking may be used as a convenience, but passengers remain responsible for communicating material changes such as missed flights, changed terminals, delays, or baggage issues.

Wait time, parking, tolls, airport fees, additional stops, route changes, oversized luggage, extra luggage, or vehicle upgrades may result in additional charges. If your luggage or passenger count exceeds the selected vehicle capacity, Vukea may require a larger vehicle, an additional vehicle, or may cancel the trip if safe transportation is not possible.

10. Accessibility and special requests

Vukea aims to support passengers with accessibility needs whenever available and properly requested. Wheelchair-accessible rides, child seats, pets, service animals, extra luggage, or other special needs should be requested before the trip so Vukea can confirm availability and vehicle suitability.

Service animals are accommodated as required by applicable law. For safety and availability reasons, certain requests may require advance notice or a specific vehicle type.

11. Communications

By providing your phone number or email address, you authorize Vukea to contact you about your booking, payment, driver status, trip updates, support requests, abandoned reservation reminders, promotions where permitted, and service-related notices by call, SMS, WhatsApp, email, or other electronic channels.

You are responsible for ensuring that your contact information is accurate and that you can receive messages before and during your trip.

12. Privacy

Vukea collects and uses personal information as described in our Privacy Policy. This may include booking details, contact information, payment-related identifiers, location information, trip history, communications, support records, and technical information needed to operate and improve the service.

13. Intellectual property

The Vukea name, logo, website design, software, booking flow, text, images, graphics, documents, and other content are owned by Vukea or used with permission. You may not copy, modify, distribute, sell, scrape, reverse engineer, or commercially exploit Vukea content or systems without prior written authorization.

14. Service limitations and liability

Vukea works to provide safe, reliable, and professional transportation services, but trip timing and service availability may be affected by traffic, weather, road closures, airport operations, vehicle availability, law enforcement activity, passenger delays, incorrect booking details, technical issues, or events beyond Vukea's reasonable control.

To the fullest extent permitted by law, Vukea is not responsible for indirect, incidental, special, consequential, punitive, or lost-profit damages arising from use of the service. Nothing in these Terms limits rights or remedies that cannot be limited under applicable law.

Passengers are responsible for their personal belongings. Vukea may assist with lost-and-found inquiries, but does not guarantee recovery of lost, forgotten, stolen, or damaged items except where required by law.

15. Governing law

These Terms are governed by the laws of the State of New York, without regard to conflict-of-law rules, except where another law is required to apply. Any dispute related to these Terms or Vukea's services will be handled in the appropriate courts or forums located in New York, unless applicable law requires a different venue.

16. Updates to these Terms

Vukea may update these Terms from time to time. The updated version will be posted on this page with a revised "Last updated" date. Your continued use of Vukea after the updated Terms are posted means you accept the revised Terms.

17. Contact

If you have questions about these Terms, a reservation, a payment, or a service issue, contact Vukea:

Email: vukea3030@gmail.com
Phone: +1 646 904 1770
Website: www.vukea.com