Cookie Policy
1. What are cookies?
Cookies are small text files placed on your browser or device when you visit a website. They help websites remember information about your visit, such as your session, language, preferences, security settings, or how you interact with the service.
Similar technologies may include pixels, tags, local storage, session storage, SDKs, and device identifiers. In this policy, we refer to all of these technologies collectively as "cookies".
2. Why Vukea uses cookies
We use cookies and similar technologies to:
- Keep the website, passenger booking flow, and driver panels working securely.
- Remember basic preferences, such as language or consent choices.
- Help passengers complete reservations and payments.
- Protect the platform against fraud, abuse, technical errors, and unauthorized access.
- Understand how visitors use our website so we can improve the booking experience.
- Measure the performance of marketing campaigns when applicable and permitted.
3. Types of cookies we use
3.1 Strictly necessary cookies
These cookies are required for the service to work. They support essential features such as security, page navigation, form submission, booking flow, payment processing, session management, and remembering your cookie preferences. You cannot disable these cookies through our cookie banner because the platform may not work properly without them.
3.2 Preference cookies
These cookies help us remember choices you make, such as language, region, form progress, or display preferences. They make the experience easier and more consistent.
3.3 Analytics and performance cookies
These cookies help us understand how people use Vukea, where users may experience confusion, which pages are visited, and whether there are technical issues in the booking flow. For example, Vukea may use tools such as Microsoft Clarity, Google Analytics, or similar analytics services to improve the passenger and driver experience.
Analytics tools may collect technical information such as page views, clicks, device type, approximate location derived from IP address, browser information, and session behavior. Where required, these cookies are used only with your consent.
3.4 Payment and fraud prevention cookies
When you make a reservation or payment, our payment providers, such as Stripe, may use cookies and similar technologies to support secure payment processing, fraud prevention, identity checks, and risk analysis. Vukea does not store your full card number or CVV on our servers.
3.5 Marketing cookies
Marketing cookies may be used to measure advertising campaigns, understand whether an ad led to a booking, or show more relevant promotions. These cookies are optional and are used only where permitted and, when required, after you give consent.
4. Examples of cookies and similar technologies
The exact cookies used may change depending on the features, payment tools, analytics tools, and advertising providers active on the website at a given time. Examples may include:
| Category | Examples | Purpose | Duration |
|---|---|---|---|
| Strictly necessary | PHPSESSID, session identifiers, CSRF/security tokens |
Maintain secure sessions, process forms, prevent abuse, and keep the booking flow working. | Session or short-term |
| Preferences | Language, cookie consent, display preferences | Remember your choices so you do not need to set them again on every visit. | Usually days to months |
| Analytics | _clck, _clsk, _ga, _ga_* |
Measure website usage, identify friction in the booking process, and improve service quality. | Varies by provider |
| Payments and fraud prevention | Stripe or payment-provider cookies and device signals | Support secure payments, fraud prevention, and payment authorization. | Varies by provider |
| Marketing | Advertising pixels, campaign identifiers, referral parameters | Measure campaign performance and understand which promotions lead to reservations. | Varies by provider |
5. Microsoft Clarity and session analytics
Vukea may use Microsoft Clarity or similar tools to understand how users interact with the booking process. These tools may help us identify issues such as dead clicks, confusing screens, incomplete reservations, page exits, and technical friction.
Clarity and similar tools may record interactions such as clicks, scrolling, navigation events, device and browser information, and anonymized or masked session behavior. We use this information to improve the website, not to collect payment card data. Sensitive fields, such as card details, should not be visible to analytics tools.
6. Payment providers and secure checkout
Vukea uses third-party payment providers to process card payments securely. These providers may use cookies, device identifiers, and fraud-prevention technologies to help verify transactions, prevent unauthorized payments, and keep checkout secure.
Payment information such as full card numbers and CVV codes is handled by the payment provider, not stored directly by Vukea.
7. How to manage cookies
You can manage cookies in several ways:
- Cookie banner or preference center: where available, you can accept, reject, or customize optional cookies.
- Browser settings: most browsers allow you to block, delete, or limit cookies. If you block strictly necessary cookies, some parts of the website may not work correctly.
- Device settings: mobile devices may provide additional controls for tracking, advertising identifiers, and app or browser permissions.
- Third-party controls: some providers offer their own privacy, opt-out, or advertising preference tools.
8. Consent and changes to your preferences
Where required, Vukea will request your consent before using optional analytics or marketing cookies. You may be able to update your preferences through the cookie banner, preference center, or browser settings.
Strictly necessary cookies are used because they are required to provide the service, keep the platform secure, and process reservations or payments.
9. Third-party websites
Our website may include links to third-party websites, such as payment pages, map services, social media pages, or external policy pages. Those third-party websites may use their own cookies and privacy practices. Vukea is not responsible for the cookie practices of third-party websites that we do not control.
10. Updates to this Cookie Policy
We may update this Cookie Policy when our website changes, when we add or remove tools, or when legal, technical, or business requirements change. The updated version will be posted on this page with a new "Last updated" date.
11. Contact
If you have questions about this Cookie Policy or how Vukea uses cookies and similar technologies,
you can contact us at:
Email: vukea3030@gmail.com
Phone: +1 646 904 1770