Vukea
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Support & Safety
Need help quickly? Browse FAQs, contact support, or access emergency options. If there is immediate danger, call 911.
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Frequently asked questions
How do I book a ride?
Tap Start Booking, choose Ride Now or Reserve, then enter your pickup and destination.
Can I book without an account?
You can explore and start a booking as a guest, but you'll need an account to view Trips, manage payments, and contact support.
What is “Accessible” (WAV)?
Accessible rides are designed for wheelchair users (WAV). You'll see available options and rates before confirming.
How is the price calculated?
Pricing may include distance, time, demand, and any applicable fees (like tolls). Your total is shown before checkout.
How do cancellations work?
Cancellation rules depend on ride type and timing. We'll show the policy clearly before you confirm your booking.
Free cancellation
Plans change - and that is okay. Most scheduled rides can be cancelled with no fee when you cancel early, before the late-cancellation window and before final pickup coordination has started.
If the driver is already on the way or the ride was booked very close to pickup time, a cancellation fee may apply. Airport ride timing may adjust with flight tracking.
Confirm accessible vehicle
This option is intended for passengers who need a wheelchair-accessible vehicle.
Please choose another vehicle if no one in your party needs wheelchair access.