VUKEA — Privacy Policy
Controller/Operator: Vukea Corp. (“Vukea,” “we,” “us,” “our”)
Websites covered: vukea.com and vukeabookings.com (collectively, the “Site”)
Contact: vukea3030@gmail.com · +1-347-317-1925
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our Site, create an account, make a booking, or provide/receive transportation services through Vukea and our vetted affiliate carriers (the “Services”). If you do not agree with this Policy, please do not use the Services.
1) Information We Collect
1.1 Passengers & Site Visitors
- Identity & contact: name, email, phone, country/city, language.
- Booking details: pickup/drop-off addresses, dates/times, passenger count, luggage, preferences (e.g., child seat), travel notes, flight number if provided.
- Payment data: tokenized card or payment identifier processed by our payment partners (we do not store full card numbers).
- Communications: emails, calls, SMS/WhatsApp or in-app messages related to your booking.
- Technical data: cookies, IP address, device/browser type, pages viewed, and usage analytics.
1.2 Drivers (including applicants)
To onboard, verify, and comply with laws, we may request and process:
- Identity & licensing: driver’s license, passport/ID, headshot.
- Vehicle documents: registration/title, insurance, inspection.
- Certificates & checks: criminal background check results (where lawful), driving history, right-to-work authorization.
- Operational data: geolocation while on duty, connection times, safety/quality metrics, ratings/incidents.
- Payout data: bank details handled via payment providers.
Extremely Sensitive Driver Documents — Our Commitment
- Purpose-limited use only: We use copies of driver identity, licensing, right-to-work, background and vehicle documents exclusively for identity verification, safety/compliance checks, internal audits, and legal requirements.
- No sharing for marketing or sale: We do not sell, rent, or share these documents or their contents with third parties for advertising, profiling, or other commercial purposes.
- Restricted access: Only authorized compliance/security staff or contracted processors under strict data-processing agreements may access them on a need-to-know basis.
- Enhanced protection: Encryption in transit and at rest, least-privilege access controls, access logs/audits, and periodic reviews.
- Limited retention: See Section 8 for how long we keep and then securely delete or anonymize these records.
2) How We Use Information (Purposes & Legal Bases)
We process information to:
- Provide and operate the Services (manage bookings, dispatch vehicles, customer support, payments/invoicing). (Contract)
- Verify eligibility & compliance (especially for drivers). (Legal obligation/legitimate interests)
- Safety, security & fraud prevention (detect misuse, investigate incidents). (Legitimate interests/legal obligation)
- Communicate about trips, changes, and service updates. (Contract/legitimate interests)
- Improve & analyze our Site and Services using aggregated statistics. (Legitimate interests/consent for non-essential cookies)
- Comply with law (tax, accounting, transport or airport authority requirements). (Legal obligation)
- Own marketing where permitted, with a clear ability to opt out. (Consent/legitimate interests)
(For EEA/UK users, the bracketed legal bases apply.)
3) Cookies & Similar Technologies
We use:
- Strictly necessary cookies to run the Site; and, where required by law and with your consent,
- Analytics/measurement cookies and communication widgets (e.g., WhatsApp).
Manage preferences via your browser settings and our cookie banner (where available).
4) How We Share Information
We share information only as needed to deliver and protect the Services:
- Affiliate carriers/partners to fulfill your ride.
- Service providers (processors) for payments, cloud hosting, communications, identity/background checks, and analytics—bound by confidentiality and data-processing terms.
- Authorities and legal requests where required by law or to protect rights, safety, and prevent fraud.
- Corporate transactions (merger/acquisition) with safeguards for continuity and protection.
We do not sell personal information and do not share personal information for cross-context behavioral advertising. Sensitive driver documents are never shared outside the limited verification/legal scenarios described above.
5) International Data Transfers
We may process and store data in the United States and other countries where our providers operate. Where required (e.g., EEA/UK), we rely on appropriate safeguards such as Standard Contractual Clauses and transfer risk assessments.
6) Information Security
We maintain appropriate technical and organizational measures: encryption in transit/at rest, network segmentation, role-based access, MFA for privileged users, minimum-retention policies, and staff training. No method is 100% secure, but if a data breach is likely to affect you, we will notify you and regulators as the law requires.
7) Your Privacy Rights
7.1 EEA/UK/Other Regions (where applicable)
You may access, correct, delete, object to or restrict processing, and port your data; and withdraw consent when consent is the legal basis. You may lodge a complaint with your data-protection authority.
7.2 United States (e.g., CA/VA/CO/CT/UT)
You may request to know/access, delete, and correct personal information, and to opt out of “sale” or “sharing” for cross-context behavioral advertising (which we do not conduct). We do not discriminate for exercising rights.
How to exercise rights: email vukea3030@gmail.com. We may ask for reasonable identity verification. We will respond within the time frames required by law.
Do Not Track: We do not currently respond to browser DNT signals.
8) Retention & Deletion
We keep information only as long as necessary for the purposes above and to meet legal/accounting obligations, then securely delete or anonymize it.
- Passenger booking records: typically up to 6 years (accounting/claims), unless law requires otherwise.
- Operational logs (including on-duty geolocation): typically 12–24 months, unless needed for an active investigation.
- Sensitive driver documents: retained while the driver is active, and after deactivation generally 2–5 years solely for regulatory compliance or dispute resolution, then securely deleted or reduced to minimal anonymized metadata (e.g., verification date).
- You may request earlier deletion; if legal retention applies, we will restrict access and erase as soon as allowed.
9) Children
The Services are not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child provided data, contact us to remove it.
10) Communications & Preferences
We send transactional emails and messages about your bookings. You can opt out of marketing emails at any time via the unsubscribe link or by contacting us. You cannot opt out of essential service messages while a booking is active.
11) Third-Party Links & Services
Our Site may link to or integrate third-party services (payment gateways, maps, WhatsApp). Your use of those services is governed by their own privacy policies, which we encourage you to review.
12) Changes to This Policy
We may update this Policy to reflect legal or operational changes. The “Last updated” date shows the latest version. Material changes will apply prospectively.
13) How to Contact Us
Vukea Corp.
Email: vukea3030@gmail.com
Phone/WhatsApp: +1-347-317-1925
Driver-Focused Notice (Operational Summary)
- You submit your documents only for verification and regulatory compliance.
- We store them encrypted, with minimum-necessary access and access logging.
- We do not share or sell these documents; disclosure occurs only for lawful verification or authority requests.
- We delete or anonymize them per Section 8 or earlier where permitted and requested.
- All staff with access sign confidentiality agreements and receive periodic data-protection training.
